How To Take A Screenshot

If you’ve contacted your Webs Support Team to report a complication or bug with your site, you were probably asked to provide a screenshot. Screenshots are probably the single most important piece of data you can provide towards resolving an issue and there are many reasons why.

Depending on your operating system, browser type or browser version, the way your website appears to you may be different for other visitors. Providing a visual example of what you see will put us in your shoes so that we can see exactly what you’re seeing and easily identify what might be wrong.

Screenshots are also extremely helpful to the engineering team. When you submit a screenshot of your issue, we add those images to bug reports so that the issue is easily identifiable if it reoccurs.

How to Make Screenshots

There will be times when you only get the error intermittently or can only reproduce it on a certain computer. For these issues it is very important to include pictures of what's going on.

To create a screenshot on a PC:

  • Load the page with the error
  • Hold down the Control key and hit Print Screen on your keyboard
  • Open Paint, or another image editing application, hold down the Control key and hit V to paste the image into the application.
  • Save the image as a jpg and attach it to your email

 

To create a screenshot on a Mac:

  • Load the page with the error
  • Open Grab from your Applications folder
  • Select Capture Screen
  • Save the image (it will be in tiff format)
  • Open the image in iPhoto, Photoshop, or another photo manipulation program
  • Save the image as a jpg and attach it to your email
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